FAQ's

Welcome to our FAQ, we are so happy to have you here as a client.
We tried to answer the most common questions.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

How long does it take to ship my order?

Every product has its specific shipping and processing time, please check product's page or cart.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. You can use this tracking number to track the progress of your shipment, dates and updates are provided by carrier.

What about refunds?

Refunds are only offered to customers that receive the wrong items or damaged items.

What about returns or exchanges?

If there’s something wrong with your order, please let us know. We don’t offer returns or exchanges.

Do you offer international shipping?

Soon hopefully! We are working really hard to grow internationally. Please feel free to share your thoughts.

Orders

Below are some of are common questions about orders

Do I need to create an account to order?

No, to buy any product you mainly need an address, email and payment.

Why my credit card declined?

The billing address does not match the bank's account address
The card number, expiration date, or security code are incorrect
The are insufficient funds or the bank placed a hold on the card.

Can I cancel or modify my order after placing the order?

Yes, if it's not been fulfill or in production.

What if I received the wrong item or was damaged?

You may receive a refund.

Do you offer wholesale or bulk discounts?

Yes. Please check your order.
If you want a larger quantity contact us.

Products

Below are some common questions about our products

How do I find the right size?

Products contain its own size chart labeled "size" with proper instructions.

How do I care for my product?

Products contain its own care instructions.

Which materials are used?

Products contain its own specifications and details.

Didn’t find your answer?

Don't hestitate to contact us